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atNickHodge Episode 10: Theology of the Cluetrain with Stephen Collins (@trib)

By Nick Hodge | May 12, 2009

Show plan for Epis­ode 10, 7th May 2009 #atNick­Hodge “Theo­logy of the Cluetrain” 
  1. [at 8:35pm] Theo­logy of the Cluetrain 
    1. Intro­du­cing our Spe­cial Guest this even­ing, Stephen Collins from Acid­Labs (@trib) 
      1. (ask Stephen his background)
      2. long exper­i­ence in web, html, ux, ia…
      3. which/what event put you onto cluetrain?
    2. Today: #pub­lic­sphere
      1. How is the Govt going with this internet/social thing?
      2. are they doing any­thing at all?
        1. vs. con­trolled mes­sage of previous+current govt
      3. Is @piawaugh’s addi­tion of Sen­ator Kate Lundy — indic­ates what; is it an ACT elect­or­ate thing? purely political?
      4. brave move Min­is­ter, open gov­ern­ment” / Yes, Min­is­ter (first episode)
    3. The Cluetrain Mani­festo
      1. 95 theses as a call-to-action / mani­festo : busi­ness in the inter­net age
        1. vs. 95 theses of Mar­tin Luther 1517; start of the Prot­est­ant Her­it­age in Europe (vs. Lol­lards) fight­ing against the power of the Holy Roman Cath­olic Church
      2. The mani­festo was writ­ten in 1999 by Rick Lev­ine, Chris­topher Locke, Doc Searls, and David Wein­ber­ger
        1. Pre-dates Web 1.0 (dot-com boom) Web 2.0 (R/W) and Social Media!
          1. Around David Winer, scripting.com (early blog­ging in 1996/7)
          2. I first met Dave in 1993.
          3. many of these, IT industry spe­cific; aimed at Apple and Microsoft
      3. 8 “sec­tions“
        1. Theses 1 – 6: Mar­kets are Con­ver­sa­tions
          - mass media sub­ver­ted the “vil­lage mar­ket” .. inter­net returns us to this concept. Inform­a­tion in mar­kets drives to bet­ter sta­bil­ity
          Thesis 7: Hyper­links Sub­vert Hier­archy
          - SM: any­one can reach out, out­side PR
          Theses 8–13: Con­nec­tion between the new mar­kets and com­pan­ies
          - SM: example, mini-microsoft on recent rounds
          Theses 14 – 25: Organ­iz­a­tions enter­ing the mar­ket­place
          - ‘voice’ is the cul­ture, fit­ting in; not attempt­ing to dominate/control
          Theses 26 — 40: Mar­ket­ing & Organ­iz­a­tional Response
          - authen­ti­city
          Theses 41 — 52: Intranets and the impact to organ­iz­a­tion con­trol and struc­ture
          - fails to under­stand flow of respons­ib­il­ity; tied to risk/reward
          Theses 53 — 71: Con­nect­ing the Inter­net mar­ket­place with cor­por­ate Intranets
          - voice, again in SM con­text
          Theses 72 — 95: New Mar­ket Expect­a­tions
          - expect­a­tion change
      4. (John C Dvorak) Is it just a Circle-jerk of Burn­ing Man attendees
        1. and left-wing wingnuts?
      5. OK, voices: the voice of gov­ern­ment, plainly sucks. PR speak etc. Mes­sages in 15 seconds
      6. where does the need for trans­par­ency come from?
    4. what other books/people have you read?
    5. Cur­rent “mar­ket­ing” ori­ented approach and “p0wnership” needs to be stopped!
      1. Cul­tural change
        “con­nec­ted ori­ented” <———————————-> “con­ver­sa­tion ori­ented“
        plat­form of “social media” as a replace­ment to “msm” (tra­di­tional media)
      2. Con­nec­tion ori­ented is char­ac­ter­ised by the num­ber of people that see a viral ad; insert­ing this into the high end of the SM world, and watch­ing it expand due to the net­work effect. Get­ting as many views as pos­sible. No care as to the actual con­tent of the con­ver­sa­tion.
         
        Con­ver­sa­tion ori­ented is people ori­ented; genu­ine people, con­ver­sa­tion .. Cluetrain

        This has its place, but its not “social media” » cf “Tele­vi­sion depart­ment” in Mad Men
         
        I am con­cerned that the “digitial mar­ket­ing industry” is too much on the left of the above scale as they do not under­stand cus­tom­ers or employ­ees.
         

It is a whole-of-organisation cul­tural change.

The dis­con­nect is here.
 

  • It is all “vendors spruik­ing their wares”?   

  • what is trans­par­ency? 100% trans­par­ent is impossible; where is the bounds 
    1. concept of reflect­ive trans­par­ency: trans­par­ency exists out­side the organ­isa­tion, whether you like it or not
  • how does this apply to a non-commercial organisation?
  • http://yro.slashdot.org/article.pl?sid=09/05/01/1533216  
    1. Sun employee doc­u­ment­ing top 10 reas­ons for Sun #fail vs. SEC implications
    2. @wacom @msretail argu­ment vs. MS policy on blog­ging (vs. SM)
  • Fun­da­ment­al­ist person-oriented social media
    1. partly due to my own suc­cess and per­sona, per­son­al­ity and cult thereof
  • approach to POSM within large organisations
    1. per­sonal brand vs. cor­por­ate brand?
  • find­ing the middle ground
  • [9:24pm] End­ing thoughts
    1. Here is the elev­ator pitch: For as long as an organisation’s products and or ser­vices have exis­ted, con­stitu­ents have been talk­ing. About the products, the price, the ser­vice they get; value, ease of deal­ing with you. Their per­sonal asso­ci­ation with the company.And these con­ver­sa­tions are across the range from pos­it­ive or neg­at­ive. Tra­di­tional mar­ket­ing aims and claims to pen­et­rate the mind, and have influ­ence over these utter­ances. Sales people argue and nego­ti­ate around them, or to rein­force them. PR works with the influ­en­cers to influ­ence.
       
      Cit­izens, con­stitu­ents and cus­tom­ers are, or have, moved online. Their utter­ances, or con­ver­sa­tions, about you are now vis­ible to mil­lions, if not bil­lions. A search engine search away. We are hyper­con­nec­ted and hyper­share our exper­i­ences. Pho­tos, videos or snip­pets of life com­pressed into 140 char­ac­ters. Lit­er­ally and Instantly. And they are per­man­ent. And they are find­able.Of course there are inde­pend­ent voices; voices tra­di­tion­ally called journ­al­ists. There are sub­ject­ive voices in caco­phony: SM from the organ­isa­tion out. A tra­di­tional mar­ket, if you have vis­ited one, is noisy.
       
      As a rep­res­ent­at­ive of your organ­isa­tion, can choose to listen, or be a part of this con­ver­sa­tion, act­ively choose to block it out. Ignore it. This choice is ulti­mately yours to make. Like all busi­ness decisions, you will need more inform­a­tion to make a rational choice.  Are your con­stitu­ents online? Is the effort worth the invest­ment?  Can you risk to your repu­ta­tion by ignor­ing it?And here is the most fright­en­ing ques­tion of all: are they talk­ing about you at all?

      The school­yard and tea kit­chen in our officespaces are online, in the clouds of the internet.

      The voices? Can you hear them?

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