www.nickhodge.com

Dear Amer­ican Express Marketing

I use your products daily. A Cor­por­ate Charge Card, a per­sonal Gold Card and your travel ser­vices are excel­lent. I pay my bills on time, and use the online ser­vices to reduce the load on your call centre staff. Where I have called your staff, they’ve been help­ful and solved my problem.

The online ser­vices help me cor­rectly cal­cu­late the forex charges, and the abil­ity to use my Amex points as Qantas Fre­quent Flyer is good too.

But for the love of god, please stop send­ing me junk mail attempt­ing to sell me another “fin­an­cial product”. And please stop call­ing me, on my unlis­ted phone num­ber, attempt­ing to cross sell me a product from this junk mail your latest tie-in. “I’d like to ensure you under­stand the inform­a­tion we’ve just sent you.”. Guess what. I chucked it out before read­ing it. Have been for 5 years.

And those people at shop­ping malls and air­ports who are push­ing your credit card (For the 20^th time, I do know the dif­fer­ence) on me is start­ing to tar­nish your name. In fact, because of this push­i­ness, I refuse: repeat refuse to ever own one. Some­times back­ing off might actu­ally sell more.

Yours

Nick