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AMEX">Dear AMEX

By Nick Hodge | April 24, 2007

Dear Amer­ican Express Marketing

I use your products daily. A Cor­por­ate Charge Card, a per­sonal Gold Card and your travel ser­vices are excel­lent. I pay my bills on time, and use the online ser­vices to reduce the load on your call centre staff. Where I have called your staff, they’ve been help­ful and solved my problem.

The online ser­vices help me cor­rectly cal­cu­late the forex charges, and the abil­ity to use my Amex points as Qantas Fre­quent Flyer is good too.

But for the love of god, please stop send­ing me junk mail attempt­ing to sell me another “fin­an­cial product”. And please stop call­ing me, on my unlis­ted phone num­ber, attempt­ing to cross sell me a product from this junk mail your latest tie-in. “I’d like to ensure you under­stand the inform­a­tion we’ve just sent you.”. Guess what. I chucked it out before read­ing it. Have been for 5 years.

And those people at shop­ping malls and air­ports who are push­ing your credit card (For the 20th time, I do know the dif­fer­ence) on me is start­ing to tar­nish your name. In fact, because of this push­i­ness, I refuse: repeat refuse to ever own one. Some­times back­ing off might actu­ally sell more.

Yours

Nick

Topics: observation, personal, rant | 6 Comments »

6 Responses to “Dear AMEX”

  1. Andrew Smith Says:
    April 25th, 2007 at 2:14 am

    Noth­ing tack­ier than those AMEX card sharks at the air­port. Bit of a pain to have to dodge. At least they lose interest (for­give the pun) rap­idly when I ask “Is it okay if I earn less than 10k per year?”

  2. hodgenick Says:
    April 25th, 2007 at 1:03 pm

    LOL.

    I am now going to try that one out one day.

  3. Berno Says:
    April 26th, 2007 at 12:50 pm

    Your exper­i­ence mir­rors a simil­iar prob­lem faced by Kevin Schofield with United Air­lines credit card.
    http://kschofield.spaces.live.com/blog/cns!4C58DDFAA6673C69!910.entry

  4. Dear Norris Carter, Pierric Beckert | nickhodge.com | mungenet Says:
    April 28th, 2007 at 12:27 pm

    […] Yes, I have said it is OK to send me dir­ect mail when I signed up for AMEX some years ago — but recall­ing hav­ing said “no more dir­ect mail” with either of your organ­isa­tions in the recent 2 years. (see pre­vi­ous post on this matter) […]

  5. Mark Szulc Says:
    April 29th, 2007 at 11:28 am

    Don’t you just love it when AMEX call you, and then “for secur­ity reas­ons” ask you to verify who you are!!???!! How do i know who they are? That ques­tions seems to stump them everytime.

  6. hodgenick Says:
    April 29th, 2007 at 1:45 pm

    Actu­ally, its inter­est­ing when you attempt to explain “social engin­eer­ing” to non-hacker types.

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